Where do you deliver?
We currently deliver to the locations available at checkout. Enter your delivery address during checkout to see whether shipping is available to your area.
How long does delivery take?
Delivery times vary depending on the product and destination. You’ll see the available shipping information during checkout, and we’ll send you tracking details once your order has been dispatched.
How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with tracking information. Please allow a little time for the tracking page to update after dispatch.
Will all of my items arrive together?
Sometimes products from the same order may be sent separately. If this happens, you may receive more than one parcel and tracking number. You will not be charged extra shipping because of this.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We’ll look into it and help put things right.
What kind of products does Paw&Nest offer?
Paw Nest focuses on practical products that make everyday life with pets cleaner, more organised and more comfortable — for both pets and their owners.
Is Paw&Nest only about cleaning products?
Not at all. Keeping a pet-friendly home clean is an important part of what we focus on, but Paw Nest is about the wider idea of comfortable pet living. Our range also includes products for feeding, organisation, rest and everyday care.
Are Paw&Nest products suitable for all pets?
Every pet is different. Please check the product description, dimensions and recommended use before ordering. Pets should also be supervised when using a new product where appropriate.
Are payments secure?
Yes. Payments are processed securely through the payment methods available at checkout. Paw Nest does not directly store your full payment card details.
How do I choose the right size?
Where sizing is relevant, measurements are included on the product page. We recommend measuring your pet or the space where the product will be used before ordering rather than relying only on breed or weight.
How can I contact Paw&Nest?
If you have a question about a product or an existing order, you can contact us through our Contact page. If your message is about an order, please include your order number so we can help you more quickly.